EZClub Terms and Conditions – Official Platform Usage Rules

1Acceptance of Terms

By accessing, registering for, or using any part of the EZClub platform — whether via the website or mobile app — you explicitly acknowledge that you have read, understood, and agree to be bound by all terms and conditions stated herein, including our Privacy Policy and Responsible Gaming Policy, which form part of this document.

If you do not agree with any part of these terms, you must immediately stop using the ezclub platform. EZClub reserves the right to deny access to anyone who does not comply with the terms set out herein.

2Member Eligibility

To register and use the EZClub platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the registration date.
• Not appearing on any self-exclusion list of any regulatory body.
• Having full legal capacity to enter into a binding agreement.
• Never having been prohibited from using online gambling services by any relevant authority.
• Using your own personal funds, not third-party funds, to make deposits.
• Not acting on behalf of any other individual or entity when using this platform.

EZClub reserves the right to request proof of age and identity at any time. If a player is found not to meet the eligibility requirements above, ezclub reserves the right to suspend the account and withhold any withdrawals until the investigation is complete.

3Account Registration

Each player is only permitted to hold one (1) active account only on the ezclub platform. Multiple account registrations — whether using different names, phone numbers, email addresses, or financial information — are strictly prohibited.

When registering, you are required to provide accurate, complete, and up-to-date information. False or inaccurate information may result in your account being suspended and all balances and bonuses being voided.

You are solely responsible for maintaining the confidentiality of your account password. EZClub will not be held liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

Identity verification (KYC) is required before your first withdrawal is processed. Accepted documents include MyKad, passport, or driving licence. All submitted documents are stored securely using high-level data encryption.

4Deposits & Withdrawals

EZClub provides a range of popular payment methods in Malaysia for your convenience, including FPX, DuitNow QR, Touch 'n Go eWallet, and GrabPay. All financial transactions are processed through encryption-protected systems.

Withdrawals will only be processed to a bank account or digital wallet registered under the same name as your ezclub account. This is part of our security measures to prevent fraud and money laundering.

EZClub reserves the right to decline or suspend a withdrawal request if there is suspicion of fraudulent activity, or if KYC requirements have not been fully met. In such cases, our team will contact you for additional information.

5Bonuses & Promotions

EZClub offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and VIP rewards. All bonuses are subject to specific terms and wagering requirements.

The general terms applicable to all EZClub bonuses are as follows:

1. Each bonus may only be claimed once unless otherwise stated in the relevant promotion terms.
2. The wagering requirement must be met within the specified timeframe before a withdrawal is permitted.
3. Bonuses cannot be transferred to another player or directly converted to cash.
4. EZClub reserves the right to void bonuses if there is evidence of bonus abuse or fraud.
5. Certain games may not count, or may only partially count, toward wagering requirements.
6. EZClub reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6Game Rules

All games on the EZClub platform use a Random Number Generator (RNG) that has been audited and certified by independent international bodies. This ensures every game outcome is truly random and cannot be influenced by any party.

In the event of a technical disruption during a game session, EZClub will use server records to determine the game outcome. Outcomes that have been settled and credited are final. If a disruption causes a game to be incomplete, the wager will be returned to your account balance.

Players are prohibited from using automated software (bots), scripts, or any other technical methods to play or interact with the ezclub platform. Any such use will result in immediate account closure and forfeiture of all balances.

For Live Casino games, players are required to respect the dealer and other players. Offensive language, disrespectful behaviour, or any form of harassment in the live chat area is prohibited and may result in account suspension.

7Fraudulent Behaviour and Prohibitions

EZClub maintains a zero-tolerance policy against all forms of fraud, hacking, system manipulation, or other unlawful activities. The following activities are strictly prohibited on the ezclub platform:

• Registering more than one account for yourself or on behalf of another person.
• Money laundering or using the platform for suspicious financial transactions.
• Colluding with other players in table games or poker to gain an unfair advantage.
• Using third-party software, bots, or any automated method to play.
• Exploiting bugs or vulnerabilities in the game software and failing to report them to ezclub.
• Filing a chargeback on deposits that have already been used for gameplay.
• Providing false or misleading information during the KYC process or in any dealings with the ezclub team.

8Limitation of Liability

The EZClub platform is provided "as is" and "as available". While we make every effort to ensure uninterrupted operation, EZClub makes no guarantee that:

• The platform will always be available without interruption or technical errors.
• Any bugs or glitches will always be corrected immediately.
• The platform or its servers are free from viruses or other harmful elements.

EZClub shall not be liable for any indirect losses, consequential losses, or loss of opportunity arising from the use of or inability to use our platform, including losses resulting from internet service disruptions, device failure, or any technical factors beyond our control.

EZClub's maximum liability to any player under any circumstances is limited to the total amount deposited by that player in the 30 days preceding the liability claim.

9Account Closure and Suspension

You may close your ezclub account at any time by contacting our support team. Prior to closure, all outstanding wagering requirements must be fulfilled, or any associated bonuses will be forfeited. Any valid cash balance will be returned via your original payment method.

EZClub reserves the right to suspend or close any player's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Account found to be owned by an individual under 18 years of age.
• Fraudulent activity or hacking confirmed by our security team.
• Instructions from a competent authority or regulatory body.
• Attempting to pass KYC verification using fake documents or inaccurate information.

In the event of account closure due to a terms violation, EZClub reserves the right to withhold all account balances pending the completion of an investigation. If fraud is confirmed, the balance will not be refunded and the case may be referred to the relevant authorities.

10Applicable Law and Dispute Resolution

These Terms and Conditions, and all disputes arising from them, are governed by the applicable laws of the jurisdiction established under EZClub's operating licence.

If you have any complaints or disputes relating to the ezclub platform, we encourage you to contact our support team first. Most issues can be resolved quickly through our official support channels, which operate 24 hours a day, 7 days a week.

If a dispute cannot be resolved through support channels, you may refer the matter to an independent arbitration body recognised by our licence operator. The arbitration outcome is final and binding on both parties.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision alone shall be deemed void, while all other provisions remain in full force and effect.