At ezclub, your privacy is not merely a legal obligation — it is our genuine commitment to every player. Find out exactly how we handle your information.
Six core principles that underpin how ezclub manages every player's personal data.
All your personal data and financial transactions are protected by 256-bit SSL encryption — the same encryption technology used by leading banking institutions worldwide.
EZClub has never and will never sell, rent or commercialise players' personal data to any third party without your explicit prior consent.
You have the full right to access, correct, download or delete your personal data from EZClub's systems at any time through your account.
Your data is stored on servers protected by multi-layered firewalls, active 24/7 monitoring and fully encrypted backup systems.
EZClub's privacy policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are always upheld.
You can manage your notification preferences and promotional communications from EZClub at any time directly through your account settings, without any hassle.
Effective Date: 1 January 2026 | Last Updated: 1 June 2026. We encourage you to review this page from time to time.
EZClub ("we", "our platform") cares about the privacy of every player who uses our services. This Privacy Policy clearly explains how we collect, use, store, protect and sometimes share your personal information when you use the EZClub platform.
This document applies to all users of the EZClub platform, including website visitors, registered players and members of our VIP programme. By continuing to use the ezclub platform after reading this policy, you acknowledge that you have understood and agreed to how we handle your personal data.
Important Note: This Privacy Policy forms part of the EZClub Terms and Conditions. Please read both documents together for a full understanding of your rights and responsibilities as a user of our platform.
Ezclub collects only the data genuinely necessary to provide you with a safe, fair and enjoyable service. Below are the types of data we collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number | During registration and the KYC process |
| Contact Data | Email address, phone number | During account registration |
| Financial Data | Bank account number, bank name, transaction history | During the deposit and withdrawal process |
| Technical Data | IP address, device type, operating system, web browser | Automatically during platform usage |
| Gaming Data | Betting history, favourite games, session duration | Automatically during gaming activity |
| Communication Data | Support chat records, emails sent to us | Through interactions with our support team |
We do not collect any sensitive data such as your health information, religious beliefs, or political views. Biometric data such as fingerprints or facial recognition is also not collected through the ezclub platform.
Every piece of data we collect has a clear and legitimate purpose. EZClub uses your information for the following:
Data Minimisation Principle: EZClub adheres to the principle of data minimisation — we only collect data that is genuinely necessary for the stated purpose. We do not collect data merely on the basis that it "might be useful in the future".
EZClub does not sell, rent or commercialise your personal data to any third party. However, in certain limited situations, we may need to share your information with the following parties:
Protection Guarantee: Every third party working with EZClub is required to sign a strict data protection agreement. They are not permitted to use your data for any purpose other than what has been specified in that agreement.
The security of your data is EZClub's top priority. We continuously invest in the latest security infrastructure to ensure your personal and financial information remains protected at all times.
The security measures we implement include:
Incident Response: While we take all reasonable precautions, no system can guarantee absolute security. In the event of a data breach affecting your information, EZClub is committed to notifying you within 72 hours via your registered email.
The EZClub platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our platform.
Types of cookies used by EZClub:
You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some ezclub platform features.
As an EZClub platform user and in accordance with Malaysia's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
You may request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data in our records.
You may request the deletion of your personal data, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances provided by law.
How to Submit a Request: To exercise any of the above rights, contact the EZClub support team via live chat on the platform or email [email protected]. We will process your request within 30 business days.
EZClub retains your personal data only for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable law.
Once the relevant retention period has expired, your data will be securely deleted or anonymised through a process that ensures it can no longer be linked back to you.
As EZClub operates as an online platform, your data may be stored or processed on servers located outside Malaysia. In all such cases, we ensure that international data transfers are carried out with adequate safeguards.
EZClub only transfers data to countries or regions with data protection laws equivalent to or stricter than Malaysia's, or by using approved contractual protection mechanisms such as Standard Contractual Clauses (SCC).
All third-party service providers that receive ezclub player data are required to comply with the data protection standards set by EZClub, regardless of their servers' physical location.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how EZClub handles your personal data, our team is ready to assist.
You may contact the EZClub Data Protection Officer through the following channels:
If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP), the relevant regulatory body under the Personal Data Protection Act 2010.
Privacy Policy Updates: EZClub reserves the right to amend this Privacy Policy at any time. Significant changes will be communicated to you via in-platform notifications or email. The "Last Updated" date at the top of this page will always reflect the latest version of our policy.